Policies & Disclosures

Financial Policies & Information :

Because we provide elective cosmetic procedures, the care provided at Mahajan Cosmetic Center is not covered by any medical insurance programs. Some of the content and medical spa services available in our location and on our website require registration. We collect contact information (including name, telephone number, mailing address, DOB, and email address, etc.) to contact you regarding appointments, as well as promotions such as monthly specials and special events. Credit card information may be stored by our merchant processing partner, and charges may incur if you are enrolled in our VIP membership program, no call/no show fees, late cancellation policy, deposits for some procedures, and outstanding balances. This information is kept confidential, and only the last 4 digits of the credit card are kept on file for your security.

Payment Options

We accept cash, gift cards, major credit cards including AMEX, Cherry Financing, and Care Credit. Personal checks & all other forms of payment, not listed above, are not accepted.

Payment Policy

Deposits

For scheduling purposes, the following cosmetic procedures require a 50% deposit due at the time of booking: Deep Laser Resurfacing, Fractional C02, Threadlift, ThermiTight, Tumescent Liposuction, & Facial Fat Transfer. If a scheduled procedure is canceled within 24 hours, (unless written medical emergency) 10% of the deposit shall be forfeited.

Refund Policy

All sales are final, no refunds. Exchanges may be made on skin care products of equal or lesser value 14 days from purchase date, or services that have not been redeemed of equal or lesser value 90 days from purchase date. On returning or breaking the discounted package/special, the unused services will be charged full price. Please retain your receipt for your records. Before a service is performed, please consider all the required protocols and side effects. We are committed to the best patient experience possible, and we are available to answer any questions or concerns that you have in regards to services we offer before purchase. Any value of services or treatments that are pre-paid or “banked” may be used towards other spa services, treatments & products or transferred to another person’s account. The expiration date of prepaid packages is 2 years from purchase date.

Product Sales

Maintaining your skin with quality products is essential. We are happy to exchange products within 14 days of purchase. Although rare, this includes defective packaging, just please let us know within 14 days so we can get your product exchanged.

Gift Card Sales
Any gift card purchased through a promotion (example: mother’s day, holiday, etc.) has a 2 year expiration date.

Any gift card given for free for a promotional event, such as: birthday, friend referral, photo release, etc, is valid for 30 days only as this is “free money”.

All promotional gift cards are limit 1 per visit as this is considered “free money” and may not be stacked.

Cancellations & Refunds

New Patients, Consultations, and Follow-Up Visits

We understand that a situation may arise that could force you to cancel or postpone your treatment. Please understand that such changes not only affect our staff but other patients as well, so we ask as a courtesy you please allow 24 hours to notify us of a cancellation. Failure to cancel within the 24-hour window (or Friday before a Monday appointment) will result in a non-refundable $50 no show fee or a charge for the full service. This will be assessed depending on the situation. A pattern of missed, or non-cancelled visits may result in a discharge from the practice. If you are consistently 10 minutes or more late to your appointments, a $25 Late Fee will be charged per service. If we are able to fill your scheduled appointment time, these fees will gladly be refunded. We hope you understand, as cancellations impact our ability to schedule other patients.

Established Patients

We ask that you give at least 24 hours cancellation notice; canceling or rescheduling within 24 hours of scheduled appointment or failure to attend will result in full charge of scheduled service and/or deduction of service from any current pre-paid packages. 

Revisional Treatment

The practice of medicine, especially cosmetic medicine, is not an exact science, and although best possible outcomes are anticipated, there can be no guarantee or warranty, expressed or implied, by anyone as to the actual results you will get. Occasionally, additional treatments may be required. These could result in additional charges for which you may be responsible.

For all neuromodulator injections (Botox, Xeomin, Jeuveau & Dysport) two week follow-ups are scheduled and complimentary touch-ups are administered if necessary if you are seen after two weeks from your treatment a fee will be applied if further correction is needed. 

*These financial policies are subject to change with or without notice. If you have any questions or need assistance with any financial matters relating to your treatment, please contact the spa manager for help.

NOTICE OF PRIVACY PRACTICES THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. The Health Insurance Portability Accountability Act of 1996(“HIPPA”) is a federal program that requires all medical records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on paper, or orally, are kept properly confidential. This act gives you, the patient, significant new rights to understand and control how your health information is used. “HIPPA” provides penalties for covered entities that misuse personal health information. As required by “HIPPA”, we offer this explanation of how we are required to maintain the privacy of your health information and how we may use and disclose your health information. We may use and disclose your medical records only for each of the following purposes: treatment, payment and health care operations.

● Treatment means providing, coordinating, or managing health care and related services by one or more health care providers. An example of this would include a physical examination.

● Payment means such activities as obtaining reimbursement for services, billing or collection activities, and utilization reviews.

● Health care operations include the business aspects of running our practice, such as conducting quality assessment and improvement activities, auditing functions, cost management analysis, and customer services. An example would be medical review, legal services and auditing functions. We may also create and distribute de-identified health information by removing all references to individually identifiable information. We may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you. Any other uses and disclosures will be made only with your written authorization. You may revoke such authorization in writing and we are required to honor and abide by that written request, except to the extent that we have already taken actions relying on your authorization. You have the following rights with respect to your protected health information, which you can exercise by presenting a written request to Dr. Mira Mahajan (Privacy Officer):

● The right to request restrictions on certain uses and disclosures of protected health information, including those related to disclosures to family members, other relatives, close personal friends, or any other person identified by you. We are, however, not required to agree to a requested restriction. If we do agree to a restriction, we must abide by it unless you agree in writing to remove it.

● The right to reasonable requests to receive confidential communications of protected health information from us by alternative means or alternative locations.

● The right to inspect and copy your protected health information.

● The right to amend your protected health information.

● The right to receive an accounting of disclosures of protected health information.

● The right to obtain a paper copy of this notice from us upon request. We are required by law to maintain the privacy of your protected health information and to provide you with notice legal duties and privacy practices with respect to protected health information. This notice is effective as of January 1,2011 and we are required to abide by the terms of the Notice of Privacy Practices currently in effect. We reserve the right to change the terms of our Notice of Privacy Practices from this office. You have recourse if you feel that your privacy protections have been violated. You have the right to file a written complaint with our office, or with the Department of Health and Human Services, Office of Civil Rights, above violations of the provisions of this notice or the policies and procedures of our office. We will not retaliate against you for filing a complaint. For more information about HIPPA or to file a complaint. The U.S Department of Health & Human Services, Office of Civil Rights.

Call us for any additional information at 727.683.0894.